How can we help?

How do I change my role (gamer ↔ coach)?

Go to Account Settings → Profile. You can apply to become a coach from there. Role changes are reviewed by our team.

I forgot my password.

Use the 'Forgot password' link on the login page. We'll send a reset link to your email.

How do I delete my account?

Contact us using the form below with the subject 'Account deletion' and we'll process your request within 5 business days.

What happens after I enroll in a lesson?

The coach receives your request and can accept or decline. You'll see the status update in your Lessons tab. Once accepted, coordinate the session time directly with your coach.

I enrolled but the coach never responded.

If a coach hasn't responded within 48 hours, you can cancel the enrollment from your Lessons page. No charge is made until the coach accepts.

What's the no-show policy?

If you miss a session, your coach can mark it as a no-show. They may choose to charge a partial fee (up to 50% by default) or reschedule. If the coach marks a no-show, you'll see the outcome in your Lessons tab.

How do I dispute a charge?

Contact us within 7 days of the transaction using the form below. Include your lesson ID and a brief description of the issue.

When am I charged for a lesson?

You're charged when a coach accepts your enrollment request — not when you submit it.

How do I cancel my subscription?

Go to Account Settings → Billing and click 'Cancel plan'. Your access continues until the end of the current billing period.

What are Pixels worth?

Pixels are a loyalty currency — not cash. You earn 20 pixels per dollar spent. Spending them on lessons is priced at 100 pixels per dollar (plus a demand factor), so effective value-back is roughly 20% before loot bonuses.